FAQs

How do the meal plans work?

When you subscribe to a meal plan with us, you will receive monthly meal credits at a discount that can be redeemed for 100% off any entrée at Braxton’s Kitchen. 1 meal credit = 1 entrée.

Can I change meal plans or cancel my membership at any time?

Yes. To change or cancel your membership, fill out this short form here.

Do my meals credits roll over if I don’t use them every month?

We know that some months are busier than others. Any unused credits will roll over to the following month’s cycle, but expire on the following credit reload date. Any bonus credits, including those earned from the referral program or six-month billing opt-in, will not roll over.

How do I redeem a meal credit?

To redeem a meal, just show your membership ID from your portal page to one of our team members and they will remove the cost of any entrée from your order. For now, meal credits can only be redeemed in-store or over the phone.

How does billing work for a meal subscription?

Your billing cycle will begin on the day you sign up for a plan and you will automatically be billed every month thereafter on the same day until you change or cancel plans. Your first meal credit(s) will be loaded into your account at the end of the day that you subscribe to a meal plan and reload on the same day of every month.

Can I redeem more than 1 meal credit per visit?

You betcha! Dining with friends and family is always more fun. On any given visit, you can redeem as many meal credits as you have available.

Are there any ways I can earn additional meal credits?

Yes – we currently offer two ways for subscribers to earn free meal credits. If you refer a friend to join our membership program (and have them enter your membership ID as a referral code at checkout), both you and your friend will receive 1 free meal credit. Additionally, if you choose to change from monthly membership billing to six-month billing, you will also receive 1 free meal credit.

If I opt in for bi-annual billing, do I receive all of my meal credits for the six months up-front?

Because our membership offering is different than a pre-paid gift card and more of an experience instead, you will still only receive one month’s worth of meal credits every month with bi-annual billing. The membership experience will remain the same regardless of which billing method you select.

Disclaimer

Under certain market conditions (temporary restaurant shutdown, etc.), we reserve the right to pause all memberships, delaying already paid-for credits to a later month when the conditions permit. If memberships are going to be paused/delayed for any reason, we will let our members know via email as soon as possible and be transparent in communicating any pertinent information concerning these memberships.