Billing and Membership Changes / Cancellation
You will be billed automatically every month according to the membership plan to which you are subscribed. If you would like to upgrade or cancel your membership, you can do so by clicking here. If you change plans, your new plan will activate at the end of your billing cycle for your existing plan, after which you will start being charged for your new membership tier and receiving the respective number of monthly meal credits. If you cancel your membership, you have until the last day of your current billing cycle to redeem any unused meal credits before they expire.
Meal Redemption Cycle
Your membership cycle will begin at the end of the day that you subscribe to a membership plan. If you subscribe on the 15th of the month, you will have until end-of-day on the 15th of the following month to redeem your meals. If you do not redeem your meals in the monthly cycle in which they were earned, they will be rolled over to the following month before expiring, given that you are still subscribed to your membership plan. If you subscribe to a Silver Membership Plan on the 20th of March, for example, and do not redeem your two meals before the 20th of April, your meals will roll over to your next billing cycle and will be available for redemption until May 20th.
To redeem a meal, just show your membership card to a Braxton’s team member and we’ll remove the cost of any entrée from your order. For now, membership entrées can only be redeemed in-store. Either dine on our patio or order your food to go, making sure to show your membership card to a Braxton’s team member. Multiple credits can be used in the same visit.
Under certain market conditions (temporary restaurant shutdown, etc.), we reserve the right to pause all memberships, delaying already paid-for credits to a later month when the conditions permit. If memberships are going to be paused/delayed for any reason, we will let our members know via email as soon as possible and be transparent in communicating any pertinent information concerning these memberships.